SBSTC Bus Booking has a three-tier system of management which is, Depot, Division and Corporate. The entire operational network of the Corporation is carried out through its two Divisional headquarters – one located at Durgapur and other at Belghoria. At the Corporate level, the Deputy Managing Director, Chief Accounts Officers and HODs of other discipline assist the Managing Director. At Divisional level, the office is headed by Divisional Managers of the respective Divisions who is assisted by Works Manager or Works In-charge on the technical site, Traffic Manager for traffic and operation, Sr. Administrative Officer and other officers for general administration, Dy. Chief Accounts Officer for accounts matter. The Divisional Managers are directly reporting to the Managing Director. At the depot level, the Depot Manager or Depot In-charge is assisted by senior foremen, foreman or assistant foreman (depending upon the size of the Depot) for repair and maintenance work, Assistant Manager - Administration and Account, for general administration, accounts and disciplinary matters, Assistant Traffic Manager/Traffic Superintendent in the matter of traffic and operation. The Depot Manager or Depot In-charge directly reports to the Divisional Manager.Traffic operational activities of this Corporation which was previously confined to Durgapur and its nearby areas, has been now gradually extended to cover the districts of Burdwan, Bankura, Purulia, Midnapur, North-24 Paraganas, Howrah, Hooghly and Kolkata. At the present, SBSTC operates road transport services from its two Divisional Offices - one at Durgapur and other at Belghoria. It is operated throughout the entire State of West Bengal and covers almost all historical places and tourist points like Digha, Garbeta forest, Bishnupur, Mukutmonipur, Susunia Hill, Kangsabati project, Ajodhya hill, Santiniketan, Mushidabad Hazarduari (Nawab Palace), Tarapit temple, Massenger dam, Farakka barage, Gour, Nabadwip, Mayapur, Siliguri and Darjeeling, Tarakeswar and many more.
This Corporation has operations in the inter-State routes like the present link with state of Jharkhand. Some inter-state routes on which the Corporation runs buses are Durgapur to Tata (Jamshedpur) via Bankura and Purulia, and Durgapur to Bokaro Steel City via Asansol and Dhanbad, Durgapur to Dumka via Suri. The Corporation has planned to contact some more areas in more States in the near future.
SBSTC provides its services through two divisions, namely Durgapur and Belghoria. It has a total fifteen depots, four bus terminus, two bus counter and one bus stand.